Privacy Policy

Sustainable Healing ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website (the "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website.

1. Information We Collect About You

We collect several types of information from and about users of our Website, including information:

• Personal Identifiers: Name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline.
• Payment Information: Credit card numbers and billing details (collected securely by our third-party payment processors).
• Health Data: Information you voluntarily provide regarding your health goals, history, or status during coaching sessions or intake forms.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

2. How We Collect Information

We collect this information:

• Directly from you: When you provide it to us by filling in forms, subscribing to newsletters, booking appointments, or corresponding with us.
• Automatically: As you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

3. Use of Your Information

We use information that we collect about you or that you provide to us:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it (e.g., coaching services).
• To provide you with notices about your account or subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are performed by compliant third-party gateways (e.g., Stripe, PayPal) and are not stored or processed on our servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

6. Cookies and Tracking Technologies

Our Website may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

7. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website.

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate.
• Deletion: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below: